I don't know whats happening, but I'll stay on the line to find out.

Geoffrey has the most unusual phone etiquette. Generally when Geoff is finished repairing a bike he'll call the person and tell them the total. One morning, the bloke, in his usual form misplaced the work order as he called the customer. We can only imagine how the customer felt when they answer the phone only to hear "Marge?! Your total is...hang on a second." than to be placed on hold, to have no idea who called, or why.